Sales terms and conditions

Consumer information pursuant to Italian Legislative Decree 206/2005 (Consumer Code)

Welcome to the E-commerce site of VERDEVIP SRL a socio unico.

The offer and sale of products on our website ( is governed by the following General Sales Terms and Conditions. You can request and receive support from Verdevip srl for orders placed online, returns, and information on delivery of ordered goods by contacting our offices at Via Rigla, 40 – Ponteranica (Bg) – Tel.

Availability of products

Notwithstanding all the clauses below, production seasonality determines the company’s production cycle, which is why not all products are available at all times of the year. The e-commerce service is also available for shipments outside Italy.

General Sales Terms and Conditions

These General Terms and Conditions relate to the remote purchase of products via the Internet, on the website belonging to VERDEVIP SRL.
Products purchased on the website are sold directly by the company of the same name. This website is the property of: VERDEVIP SRL a socio unico

Registered Office

Via Rigla, 40 – Ponteranica -Bg

Administrative Office

Via Rigla, 40 – Ponteranica -Bg
VAT No., Tax Code and Company Register No. 02928490164 – Rea No. 335013

The website has been created to sell VERDEVIP SRL products, in accordance with Italian legislation on distance contracts, Italian Legislative Decree no. 70/2003. Sale is governed by these General Terms and Conditions. Before sending the order, the customer is therefore invited to carefully read the general sales terms and conditions as identified above, and the information contained therein, and to print them out or save them on another accessible durable medium.

Purchasing procedure

1) The customer may purchase the products in VERDEVIP SRL’s electronic catalogue after following the technical access procedures described therein. The products are illustrated in detail in the corresponding category sections in the e-commerce area of the website, and described in the corresponding information sheets on the website. Publication of the products displayed on the website constitutes an invitation to the customer to make a contractual purchase proposal. The order sent by the customer has the value of a contractual proposal and implies full awareness and acceptance of these General Sales Terms and Conditions. VERDEVIP SRL confirms correct receipt of the customer’s proposal by means of an automatic reply sent to the e-mail address communicated by the customer, which only confirms correct receipt of the proposal within the computer systems.

2) The customer can view each order via the automatic e-mail containing the order summary. If you have any doubts or problems, please call VERDEVIP SRL immediately at Tel. or send an e-mail to

Acceptance of the General Terms and Conditions

3) The contract entered into between VERDEVIP SRL and the customer shall be deemed concluded with the acceptance, even partial, of the order by VERDEVIP SRL. Such acceptance shall be deemed implicit unless otherwise communicated in any manner to the customer. By placing an order in the various ways available, the customer declares that he/she has read all the information provided to him/her during the purchasing procedure, and that he/she accepts all of the general and payment terms and conditions described below.

4) If the customer is a consumer (i.e. a natural person purchasing goods for purposes not related to his or her professional activity), once the online purchase procedure is completed, he or she shall print or save an electronic copy and in any case retain these general sales terms and conditions, in accordance with the provisions of Italian law on distance contracts.

5) Any right of the customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and/or property, caused by the non-acceptance or non-fulfilment, even partial, of an order is excluded.

6) The order sent by the customer to VERDEVIP SRL via the Internet must be completed in all its parts and must contain the elements needed to identify the customer, the products ordered and the place of delivery, otherwise it will be cancelled. VERDEVIP SRL will send the customer confirmation of order receipt by e-mail. The delivery address must be manned, i.e. there must be a person present continuously enough to receive the parcel.

7) By sending an order in the various ways described in the operating instructions on the website, the customer declares that he/she has read all the information provided to him/her during the purchasing procedure, and that he/she accepts all of the general and payment terms and conditions described below.

Product prices – shipping costs – product availability

8) All product prices are clearly indicated on the website and are exclusive of VAT and transport costs.

9) Some products are present on the site but cannot be added to the shopping trolley. This may be due to lack of availability. For further information, you can contact us by e-mail or by phone at

10) The product prices shown on the website are subject to change at any time without prior notice. For orders undergoing the acceptance process or already accepted by VERDEVIP SRL as set out above, the sales terms and conditions in force at the time the order is sent by the customer shall apply, as per point 3. This shall not apply to orders that are not accepted.

11) Delivery times vary, depending on the destination area. Until it has been dispatched by VERDEVIP SRL, the customer may cancel or change the order, exclusively by telephoning

12) The cost of each shipment, which may vary with the package weight and the destination of the products, is added to the total price of the products.

13) The shipping cost is clearly indicated and communicated to the customer via the website prior to conclusion of the Purchase Contract.

14) The visual representation of the products on the website, where available, is normally a photographic image accompanying the description sheet. It is understood that the image of the packages themselves is for the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics, and may differ in colour, size, and accessory products. If there is a difference between the picture and the written product sheet, the product sheet description shall always prevail.

Order payment

15) Payments in performance of Purchase Agreements concluded through the website may be made via PayPal. See Payment Methods for details.
When concluding the Purchase Contract after checking the order summary and carrying out the necessary verifications, the customer shall confirm the transaction.

16) VERDEVIP SRL reserves the right to request additional information from the customer (e.g. landline telephone number). In the absence of the required documentation, VERDEVIP SRL reserves the right not to accept the order.

17) For greater guarantee and customer’s security, at no time during the purchase process is VERDEVIP SRL able to know the buyer’s credit card information, which is transmitted via a secure connection directly to the website of the bank handling the transaction. No VERDEVIP SRL computer archive will store such data. Therefore, under no circumstances shall VERDEVIP SRL be held liable for any fraudulent and unlawful use of credit cards by third parties when paying for products purchased on

Deliveries and documentation

18) If the product is in stock, deliveries will take place within 7 working days from the order. Shipments to particularly remote locations will be delivered within 10 days. All product deliveries shall be at the risk of VERDEVIP SRL. The risk shall be transferred to the customer upon delivery of the products thereto by the shipper, carrier or other agent appointed by VERDEVIP SRL for delivery. Normally, goods will be shipped by courier. Each shipment will be traceable through the code provided by the courier used via the courier’s website. This code will be given to you on request.

19) VERDEVIP SRL shall not be held liable for delays in processing the order or delivery thereof.

20) Unless explicitly stated, delivery is at street level. Upon delivery of the goods by the courier, the customer shall check: a) that the number of packages delivered matches the number indicated in the transport document; b) that the packaging is intact, undamaged, not wet or in any way altered, including the sealing materials (adhesive tape or plastic straps). Any damage to the packaging and/or product, or any mismatch in the number of packages or descriptions, must be immediately disputed by marking the courier’s delivery receipt “ACCEPTED SUBJECT TO VERIFICATION”. Once the courier’s document has been signed, the customer may not dispute the external characteristics of the delivered goods in any way. We therefore advise you, even when there are no problems on the outside of the parcel, to always sign the courier’s slip with the words ‘Subject to verification’. If this wording is missing and the product is found to be damaged, the courier will no longer be held liable, regardless of whether it is insured or not. Any issues with the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, using the methods described herein.

21) If the material in stock at the courier’s warehouses is not collected within 5 working days due to repeated failure to deliver to the address indicated by the customer when placing the order, the order will be cancelled automatically, and the courier will return the package to VERDEVIP SRL. In this case, the customer shall reimburse the company VERDEVIP SRL for the costs of double shipment (outward to the customer and return to the company). Together with the parcel, the customer will also receive an invoice with a list of the products contained in the parcel and details of the shipping costs.

Right of withdrawal

22) Pursuant to Italian Legislative Decree No. 206 of 06/09/05, the consumer customer has the right to withdraw from the purchase contract for any reason, without explanation and without penalty, within 14 days of delivery of the products. In order to exercise this right, the customer shall send written notice by registered letter with return receipt to VERDEVIP SRL a socio unico, VIA RIGLA 40 – 24010 – PONTERANICA, or to the e-mail address, indicating the product or products for which he/she intends to exercise the Right of Withdrawal, provided that they are undamaged. Once the aforementioned notice of withdrawal has been received, VERDEVIP SRL will promptly provide the customer with instructions on how to return the goods.

23) The right of withdrawal is however subject to the following conditions:
• The right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
• The purchased goods must be intact.

In accordance with the law, shipping costs for return of the goods shall be borne by the customer. Shipment is the full responsibility of the customer, until receipt at our warehouse is confirmed. In the event of damage to the goods during transport, VERDEVIP SRL will inform the customer of what has happened, so that they can promptly lodge a complaint with the courier chosen by them and have the value of the goods refunded (if insured); in this case, the product will be made available to the customer for return, while cancelling the request for withdrawal. VERDEVIP SRL shall not be held liable in any way for damage to or theft/loss of goods returned by uninsured shipments. Upon arrival at the warehouse, the product will be examined for any damage or tampering not resulting from transport. Should the packaging and/or original packing be damaged, VERDEVIP SRL will deduct a percentage from the refund due, in any case no more than 20%, as a contribution to the recovery costs. If the product has been opened with broken seals, the product will not be refunded.

24) Without prejudice to any repair costs for confirmed damage to the original packaging, VERDEVIP SRL will refund the full amount already paid to the customer within 30 days from return of the goods, by transferring the amount charged to the Postepay account used, or via bank transfer. In the latter case, it will be the customer’s responsibility to promptly provide the bank details for the refund to be made (full IBAN).

25) The right of withdrawal is annulled completely when the essential condition of integrity of the goods (packaging and/or its contents) is lacking, if VERDEVIP SRL ascertains that:
• the original outer packaging and/or inner packaging is missing;
• elements integral to the product are missing;
• the product is damaged due to causes other than transport.

If the right of withdrawal is an annulled, VERDEVIP SRL will return the purchased goods to the sender, charging the latter for the shipping costs.

25A) Exclusion of the Right of Withdrawal for made-to-measure or customised products; pursuant to Italian Legislative Decree No. 185/99 – Art. 5 paragraph 3c, the consumer may not exercise the right of withdrawal for contracts for the supply of goods made-to-measure or clearly customised.

26) Any complaints shall be addressed to VERDEVIP SRL a socio unico, VIA RIGLA 40 – 24010 – PONTERANICA.

Applicable law

27) The purchase contract between the customer and VERDEVIP SRL is concluded in Italy and governed by Italian law. For the settlement of civil and criminal disputes arising from the conclusion of this distance purchase contract.

If you have any doubts or would like to order in other ways:

Telephone order

Telephone if you are not familiar with computers or if you would like information or further information on products, you can contact us by phone; we will be happy to answer all your questions.

Order by e-mail

Send us an e-mail to and we will contact you as soon as possible.